Happy Days Parking – Terms and Conditions
Company Name: Happy Days Parking Ltd
Operated by: CAR GOOGLE LIMITED (Company Number 12372612)
Registered Office: 52a Windsor Street, Uxbridge, United Kingdom, UB8 1AB
Email: help@happydaysparking.co.uk
Hours of Operation: 05:00 (5:00 AM) to 00:00 (12:00 Midnight), daily
Definitions
“The Car Park”
Refers to the car parking facilities and any secondary car parks operated by CAR GOOGLE LIMITED.
“The Company”
Refers to CAR GOOGLE LIMITED, Company Number 12372612.
“The Customer”
Refers to the driver of the vehicle to whom the booking confirmation reference number (the contract) is issued.
“The Staff”
Refers to the Company’s employees assigned to meet customers and drive their vehicles to and from the airport and the car park.
“The Vehicle”
Refers to the vehicle received into the car park, including all accessories and equipment.
“Meet & Greet”
Refers to the service where the vehicle is collected from or returned to the airport terminal by Company staff at a pre-booked time and date.
“Park & Ride”
Refers to the service where the vehicle is left at our car park for agreed dates and times, and the customer is transported to and from the airport terminal by shuttle service.
1. Vehicle Condition and Cleanliness
All vehicles must be in a clean and presentable condition upon drop-off.
If a vehicle is excessively dirty (externally or internally) and deemed unsuitable for handling by our staff, Happy Days Parking reserves the right to refuse pick-up or valet service.
Photo evidence will be provided to support our decision.
In such cases, no refund will be issued, and the customer will be responsible for making alternative arrangements.
2. Waiting Time and Late Arrival Charges
We kindly ask all customers to arrive at their agreed booking time.
Customers are required to call the office at least 30 minutes before arriving at the agreed drop-off time using the contact numbers provided in their booking confirmation. This ensures that our team can prepare for your arrival and minimise waiting times.
A grace period of 10 minutes will be allowed.
If arrival is delayed by more than 10 minutes, a £20 waiting charge will be applied to cover staff time and scheduling adjustments.
Please note that extended delays beyond a reasonable period may result in cancellation of the service without refund.
Thank you for your understanding and cooperation.
3. Vehicle Documentation – Tax and MOT Requirements
All vehicles must be legally roadworthy, taxed, and have a valid MOT certificate prior to handover.
If the vehicle is found to be untaxed or without a valid MOT, the customer will be given the opportunity to update the documentation immediately.
If this cannot be done, an administrative charge of £80 will apply for each missing requirement (Tax or MOT).
Vehicles that cannot legally be driven may be refused collection or return until compliance is achieved.
4. Electric Vehicle Charging Service
Happy Days Parking offers optional electric vehicle (EV) charging during the parking period.
Charges are based on vehicle size as follows:
All EV charging services must be requested in advance or upon drop-off.
Happy Days Parking accepts no liability for manufacturer defects, charging cable faults, or pre-existing battery issues.
5. Security
The Company takes all reasonable steps to ensure the car park is secure and vehicles are driven safely.
The Company cannot guarantee the absolute security of the vehicle, its contents, or the customer’s personal safety.
Customers must ensure their booking reference number is kept safe. The Company is not responsible if an unauthorised person uses the reference to fraudulently collect the vehicle.
6. Bookings and Service
Bookings are confirmed once an official confirmation email has been issued.
By confirming a booking, the customer agrees to these Terms and Conditions in full.
The Company shall not be liable for any delay in service due to events beyond its control (e.g., traffic, delayed flights, severe weather).
7. Force Majeure
Neither Happy Days Parking nor CAR GOOGLE LIMITED accepts liability for any delay, cancellation, or failure caused by events outside of its control (e.g., war, strikes, natural disasters).
No refund will be issued as a result of such events.
8. General
Any airport levy charge is not included in our prices and must be paid separately.
Ignition keys must be left in the vehicle when handing over to staff.
The Company reserves the right to move the vehicle within or between compounds for operational efficiency. Vehicles may be stored up to 15 miles away.
9. Cancellations and Curtailment
Bookings may be cancelled up to 24 hours before the service date for a full refund, less a £20 administration fee.
No refunds for cancellations made within 24 hours of the booking date, or for “no-shows.”
Amendments within 24 hours of departure will incur a £20 administration fee per change.
Early returns are not eligible for partial refunds.
10. Payment
Any extension of stay will be charged at a daily rate of £30.00, payable before the vehicle is returned.
If the vehicle is collected after midnight on the final booked date, an additional £30.00 charge will apply.
Full payment is due prior to commencement of service.
11. Exclusions and Limitations of Liability
Vehicles parked by customers personally are left entirely at their own risk.
The Company accepts no liability for theft, fire, flood, malicious damage, or natural causes.
Liability for any loss or damage is limited to £20,000 per vehicle.
The Company is not responsible for pre-existing damage, minor scratches, or dents not visible during collection.
Vehicles with roof boxes exceeding airport height restrictions are accepted solely at the customer’s risk.
12. Liabilities and Other Terms
The Company’s insurance covers only its legal liabilities.
No claim for damage can be made unless reported to a representative before the vehicle leaves the premises.
The Company accepts no liability for mechanical, structural, or electrical failure (including glass, tyres, clutches, or batteries).
A service fee may be charged for jump-starts or tyre inflation.
In the event of any vehicle breakdown while in the Company’s possession or on Company premises, a mechanic call-out fee of £80 will be charged. This covers the cost of attending to and assessing the vehicle. Any additional repair or recovery costs will be the responsibility of the customer.
13. Liens and Agency
Every vehicle left with the Company is subject to a lien for all charges due.
If outstanding charges are not paid within 28 days, the Company reserves the right to sell the vehicle.
Proceeds from any sale will first be used to settle outstanding charges and costs.
14. Customer Relations Procedure
All complaints must be made in writing to help@happydaysparking.co.uk.
The Company will respond within 14 working days.
Claims cannot be considered once the vehicle has left the car park.
In cases of theft, customers must immediately notify the police and their insurer.
15. Changes to Terms and Conditions
These Terms and Conditions remain in effect unless amended in writing with the Company’s express consent.
Happy Days Parking maintains a zero-tolerance policy for verbal or physical abuse towards staff. Service may be withdrawn without compensation in such circumstances.
This agreement shall be governed by English law and subject to the exclusive jurisdiction of the English courts.